Refund policy

At Poushtika (Siri Tavaru Foods), every pack is prepared and checked with care before it leaves us. Because our products are food items, we follow a replacement-first policy designed around food safety.

Damaged, defective, or wrong items

If your order arrives damaged, leaking, tampered with, past its best-before date, or if you received the wrong item, we will make it right with a free replacement or a full refund — your choice.

To be eligible, please report the issue within 48 hours of delivery:

• Email us at siritavarufoods@gmail.com with your order number.
• Attach clear photos of the outer packaging, the product, and the batch/best-before printing on the pack.

Once we review your photos (usually within 1–2 business days), we will ship a replacement at no cost or issue a refund to your original payment method. Refunds are processed within 5–7 business days of approval; your bank may take additional time to reflect the amount.

Returns of food products

For food safety and hygiene reasons, we cannot accept returns or exchanges of packs that have been opened, used, or stored improperly, and we cannot accept change-of-mind returns of food items once delivered. This is standard practice for perishable and consumable goods.

Orders cancelled before dispatch

If you wish to cancel an order, write to us as soon as possible at siritavarufoods@gmail.com. Orders cancelled before dispatch (we usually dispatch within 24–48 hours) are refunded in full.

Non-delivery

If your order has not arrived within the estimated delivery window, contact us and we will track it with the courier. If a shipment is confirmed lost in transit, we will send a free replacement or refund you in full.

Contact

Siri Tavaru Foods
Sahakara Nagar, Bengaluru – 560092, India
Email: siritavarufoods@gmail.com
FSSAI Lic. No. 11225313000146